Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Erne Pharmacy’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Below are listed the Terms & Conditions that are relevant to any order placed with Erne Pharmacy – please read these before placing an order with us. Should you have any queries please do not hesitate to contact us – info@ernepharmacy.co.uk

These Terms & Conditions, together with our current Website Prices, Delivery & Returns Policy contain the entire contract between Erne Pharmacy and you, relating to your purchase of goods from us.


Terms & Conditions of Use: Erne Pharmacy

  1. General

1.1 www.ernepharmacy.co.uk is a website controlled and operated by Erne Pharmacy Ltd. Erne Pharmacy is a retailer of healthcare and cosmetic products in the United Kingdom and Republic of Ireland.

1.2 Erne Pharmacy is located at 12 Church Street, Enniskillen, Co Fermanagh,  Northern Ireland. Company Registration Number: NI648402. VAT number: GB278640469

1.3  The content of the pages of this website is for your general information and use only. It is subject to change without notice.

The information contained in this website is for general information purposes only. The information is provided by Erne Pharmacy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Erne Pharmacy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Erne Pharmacy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

You are responsible for maintaining the confidentiality of your account and password, and any activities that occur under your account. Erne Pharmacy shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your account or password.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

1.4 Contracts made by you for purchases via www.ernepharmacy.co.uk are made with Erne Pharmacy Ltd. Erne Pharmacy welcomes consumer and commercial orders but reserves the right to refuse to accept any order at our discretion should we believe it compromises any arrangement we may have with our own suppliers.

1.5 You must be 18 years of age or older to use this site. Persons under the age of 18 years must only do so under the supervision of a parent/guardian. If you do not meet these requirements please do not use www.ernepharmacy.co.uk.

1.6 Email is an acceptable form of long-distance communication and will be used primarily for communication between you and Erne Pharmacy.

1.7 No contract for sale of goods will exist between you and Erne Pharmacy until such point that Erne Pharmacy accepts your order. Your order represents an offer. When you place an order to purchase a product from www.ernepharmacy.co.uk, we will send you an initial email acknowledging receipt of your order and containing the details of your order. At this stage your order remains an ‘offer’ and no binding contract exists between you and Erne Pharmacy.

1.8 Acceptance of your order by Erne Pharmacy brings into existence a legally binding agreement between us. Acceptance is complete once Erne Pharmacy receives payment in full for the goods you have ordered, you will receive an email confirming payment and an invoice attached. Acceptance of contract will be deemed to have been effectively communicated to you at the time a confirmation email is sent (regardless of your receipt of such). All orders are subject to availability.

  1. Your information

2.1 Your personal details will not be passed on to any 3rd party, other than for the purpose order fulfilment.

2.2 All details provided by you must be correct. You agree that the credit/debit card you are using for payment is your own and is not being used fraudulently, and that there are sufficient funds to cover the transaction (including delivery costs). Any change in your personal details should be indicated to Erne Pharmacy by email to info@ernepharmacy.co.uk.

2.3 If you use the website, you are responsible for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

  1. Delivery information

3.1 Erne Pharmacy intend to deliver every order* within 3-5 normal working days** from the date of contract. Wherever possible Erne Pharmacy will endeavour to deliver to you within this time frame. It is however possible that an order may be delayed, and should this occur Erne Pharmacy reserves the right to extend this delivery period up to a maximum period of 10 normal working days.

** The term ‘normal working days’ means Monday-Friday, excluding bank and legal holidays.

3.2 Failure to deliver your order within 10 working days constitutes a failure on the part of Erne Pharmacy to deliver to you the customer, and should this occur you have the right to cancel your order with a full refund. Please refer to our Delivery Information for more information. Please note that should our courier attempt to deliver an order within this stated timeframe, this constitutes us fulfilling our obligation to deliver within the stated timeframe. This refers only to delivery within the aforementioned timeframe, and does not refer to any other aspect of our performance of contract of sale. It does not affect your right to cancel your order as per section 4 of these Terms & Conditions – ‘Order Cancellation & Return of Goods’.

3.3 The time period stated for order fulfilment is approximate only and Erne Pharmacy accepts no liability if we are unable to meet it due to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots or civil commotion, malicious damage, explosion, governmental action or for any other reason beyond our control.

3.4 In the unlikely event that an item is out of stock and we are unable to fully complete your order, your order will be cancelled or part-fulfilled. If this situation occurs we will contact you by email and amend both your order and your payment accordingly. We will not place your order on back order.

3.5 Orders can only be delivered to Northern Ireland, Great Britain, Channel Islands, and the Republic of Ireland.


  1. Order Cancellation & Return of Goods

4.1 An order may be cancelled upon request by email, up to but not including the point where its order status is ‘Completed’. From this point an order has entered our dispatch process, and cannot be cancelled until it has been received following delivery. Following receipt of goods the customer can cancel the contract between themselves and Erne Pharmacy by emailing info@ernepharmacy.co.uk in accordance with our Returns Policy. For further information please refer to our Returns Policy.

4.2 On cancellation of the contract of sale between yourself and Erne Pharmacy, Erne Pharmacy will endeavour to refund your credit/debit card the appropriate amount within 7 days, and not later than 14 days.

4.3 Responsibility for returning goods to Erne Pharmacy rests with you the customer.

Failure to return goods promptly following cancellation of an order will result in a refund being delayed.  We will not automatically accept any returns after 30 days.  You the customer are liable for costs associated with return, unless the goods are faulty or were delivered in error or outside of the agreed delivery period, in which case Erne Pharmacy will be responsible for costs associated with return. In these circumstances Erne Pharmacy will refund to your credit/debit card the cost of return delivery in addition to any refund you are entitled to receive.

In the event that goods are returned to Erne Pharmacy and are subsequently found to be in a used, damaged or otherwise unsaleable condition, or in any condition other than that which the goods were sent to the customer, Erne Pharmacy is not obliged to offer a refund to the customer. In this instance Erne Pharmacy will offer to post the goods back to the customer, or dispose of goods on the customer’s behalf.

For further information on returning goods to Erne Pharmacy please refer to our Return of Goods Procedure.

4.4 Should you return goods to Erne Pharmacy without prior authorisation to do so (in accordance with our Return of Goods Procedure) your refund might be delayed.

4.5 Should you return goods which you allege are defective but are subsequently found not to be so, Erne Pharmacy then reserve the right to charge a reasonable depreciation or handling fee, depending on the specific circumstances.

4.6 Goods can only be returned (as per our Return of Goods Procedure) by post to Online Returns, Erne Pharmacy, 12 Church Street, Enniskillen, Co Fermanagh, Northern Ireland BT74 7EJ.

4.7 Erne Pharmacy reserve the right to charge a reasonable administration fee to cover our costs, if a customer fails to meet any of the conditions described above when cancelling an order or returning goods to Erne Pharmacy.

4.8 In the unlikely event that you receive goods or quantity of goods different to that ordered, or goods that are damaged or defective, Erne Pharmacy shall offer replacement or refund, in accordance with our Returns Policy.


  1. Guarantee & Risk

5.1 All items are covered for fault/manufacturer defect by The Manufacturer Guarantee except where otherwise stated.

5.2 Fault/manufacturer defect does not include accidental or intentional damage, nor damage caused by the customer through misuse. Where an item, upon return, is found to have been damaged for any reason other than fault/manufacturer defect the customer will be charged for that item, all costs associated with return, and any costs borne by Erne Pharmacy or the relevant manufacturer in determining the cause of fault. You the customer can have the item(s) returned to you, or Erne Pharmacy can dispose of it/them on your behalf. Failure by you the customer to instruct Erne Pharmacy within 10 working days of a particular course of action to take will be interpreted as authorisation to dispose of the item(s) on your behalf.

5.3 Upon delivery risk passes to the customer. Until this point risk is borne by Erne Pharmacy.

  1. Payment Information

6.1 Erne Pharmacy accepts payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

6.2 If the issuer of your payment card refuses to authorise payment to Erne Pharmacy, we will not be liable for any delay or non-delivery.

6.3 Credit/debit cards will be debited at the time the order is processed. Prices include VAT and charge for delivery will be added according to our Delivery Charges. The total transaction cost will be shown prior to your confirmation of payment.

  1. Complaint

7.1 Complaints should be made via one of the following channels:

Email: info@ernepharmacy.co.uk

Customer Satisfaction
Erne Pharmacy
12 Church Street


Co Fermanagh
Northern Ireland

BT74 7EJ

7.2 We welcome any comments or suggestions you may have about this website or any aspect of the service we offer.


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