Privacy Policy

This privacy policy sets out how Erne Pharmacy uses and protects any information that you give Erne Pharmacy when you use this website.

Erne Pharmacy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Erne Pharmacy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/05/2019

 

Who we are

www.ernepharmacy.co.uk is a website controlled and operated by Erne Pharmacy Ltd.  Erne Pharmacy is a retailer of healthcare and cosmetic products in the United Kingdom and Republic of Ireland.

Erne Pharmacy is located at 12 Church St, Enniskillen, Co Fermanagh, Northern Ireland, BT74 7EJ.

Company Registration Number: NI648402. VAT number: GB278640469.

What we collect

Erne Pharmacy is committed to ensuring that your privacy is protected.  You can visit our website and its associated pages without giving out any personal information. On some pages, you can order products, make an enquiry via our contact form, create an account and register to receive our newsletter. The types of personal information collected at these pages are:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Credit/Debit Card Information when ordering a product

We also collect website usage data to better understand how visitors use this website and to present timely, relevant information.

 

What we do with the information we gather and who we share data with:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.  We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

You can register with our website if you would like to receive our newsletter as well as promotional updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
  • Contact form emails

Our team members have access to this information to help fulfil orders, process refunds, answer queries and support you.

 

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Email requests via our contact form are deleted once the query has been answered.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

The table below explains the types of cookies we use on our website and why we use them.

Category of cookies   Why we use these cookies
Strictly Necessary   These cookies are essential for the website to perform basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual “carts”
Functionality   These cookies are used to store preferences set by users such as account name, language, and location.
Security   We use these cookies to help identify and prevent potential security risks.
Analytics and Performance   Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

By continuing to use this site you agree to their use

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the use of your personal information in the following ways:

  • if you have previously registered with our website to receive our newsletter as well as promotional updates, you may change your mind at any time by writing to or emailing us at info@ernepharmacy.co.uk
  • if you have an account on this site, or have made a purchase, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will only use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you have any privacy-specific concerns or wish to  request details of the personal information which we hold about you email info@ernepharmacy.co.uk or write to Erne Pharmacy Ltd, 12 Church Street, Enniskillen, Co Fermanagh, BT74 7EJ.

If you have any questions or believe that any information we are holding on you is incorrect or incomplete, please write to or email us at the above address. We will promptly correct any information found to be incorrect.

 

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